How to: Promos

CAA/AAA:

The only discount we offer year-round is our CAA / AAA discount (Canadian/American Automobile Association) which reduces the price of Tier 1 (and Tier 2 for Alice and Anne) by 10% for cardholders.  This discount can only be booked in person with us or over the phone, not online.  If a patron calls saying they booked online but they have a CAA card, we are able to refund them the difference (see How to: Returns and Exchanges).  To book with the CAA discount, simply select the CAA price type while in the map in Audience View, and type in the card number in the appropriate field in the order summary (if they're in person, you can swipe the card using the small card reader).  The CAA discount can not be combined with any other promotional price.

Limited-Time Promos:

While in the map in Audience View, type the promo code given to you by the patron in the Promotional Access Code field.  If the promotion is valid for the date you have selected, it should now appear as a price type.  Once you activate a promo code for an order, you are able to access it for any valid performance you select within that same order.  If the price type does not appear, it is likely that the selected performance is not within the promotional window; search for the promotion under bulletins for more information on the dates and shows for which it is valid, as well as the length of the promotional period.  If a patron asks if there are currently any promo codes, it is policy to not give out currently running promotions unless they are widely advertised.  One possible response is to say that we send out information on promotions by email whenever they are announced, and offer to add them to our mailing list.

These type of promo codes are valid in person, over the phone, and online.  If you need to exchange tickets purchased under a promotion, again see How to: Returns and Exchanges.