How to: Old Gift Cards

Someone is paying with an old gift card:

The gift cards currently in use by CCOA are lime green, but the older, multi-coloured gift cards are still valid.  The procedure in Audience View to redeem these cards is very similar, though if a patron does not know their balance, instead of having to call a number there is a website (use the cardholders section, not merchants).

Instead of the CHASE Paymentech terminal, old gift cards use the other machine labelled "GIFTCARDS ONLY".  Press the purple menu button, then sale, and 1 for the employee ID.  Type in the entire amount on the gift card, say 'no' to the prompt for tip, then swipe.  As usual, the customer copy will go to the patron, and after initialing and writing the order number on the merchant copy, place that one in your till.

Note that you must take ALL the money off of the old gift cards, not just the amount the patron is using for the tickets.  We are attempting to take old gift cards out of circulation, so their remaining balance will be placed on a new gift card.  To do this, follow the typical procedure for making a gift card, except instead of using the Gift or Return/Exchange fields in Audience View, use the Conversion field.  Then just make a green gift card as you normally would, write the balance on the sticker, and give it to the patron.  Be sure to place the merchant copy for this gift card in your till, as well as the old gift card.  The gift card should be folded up in your cash sheet along with your cash sales and signed receipts.