Festival bucks are blue rectangle vouchers the size of a ticket. Each is valued at five dollars, and they can be used towards any of the summer festival shows (but not towards any other performance at the theatre). They can be stacked with each other (eg, if the patron has six vouchers, that is worth thirty dollars); however, they cannot be combined with any other promotion or offer. In effect, this means that if a patron uses festival bucks, they are not eligible for the CAA discount.
To book an order when a patron uses festival bucks, simply select the Festival Bucks option from the drop down menu when you add the payment. Take the festival bucks, write the order number on each one, and place them in your till.
If the festival bucks are any other colour but blue, they are expired and are not valid for this festival season.
Showing posts with label promotions. Show all posts
Showing posts with label promotions. Show all posts
Tuesday, 16 June 2015
Friday, 12 June 2015
How to: Promos
CAA/AAA:
The only discount we offer year-round is our CAA / AAA discount (Canadian/American Automobile Association) which reduces the price of Tier 1 (and Tier 2 for Alice and Anne) by 10% for cardholders. This discount can only be booked in person with us or over the phone, not online. If a patron calls saying they booked online but they have a CAA card, we are able to refund them the difference (see How to: Returns and Exchanges). To book with the CAA discount, simply select the CAA price type while in the map in Audience View, and type in the card number in the appropriate field in the order summary (if they're in person, you can swipe the card using the small card reader). The CAA discount can not be combined with any other promotional price.
Limited-Time Promos:
While in the map in Audience View, type the promo code given to you by the patron in the Promotional Access Code field. If the promotion is valid for the date you have selected, it should now appear as a price type. Once you activate a promo code for an order, you are able to access it for any valid performance you select within that same order. If the price type does not appear, it is likely that the selected performance is not within the promotional window; search for the promotion under bulletins for more information on the dates and shows for which it is valid, as well as the length of the promotional period. If a patron asks if there are currently any promo codes, it is policy to not give out currently running promotions unless they are widely advertised. One possible response is to say that we send out information on promotions by email whenever they are announced, and offer to add them to our mailing list.
These type of promo codes are valid in person, over the phone, and online. If you need to exchange tickets purchased under a promotion, again see How to: Returns and Exchanges.
The only discount we offer year-round is our CAA / AAA discount (Canadian/American Automobile Association) which reduces the price of Tier 1 (and Tier 2 for Alice and Anne) by 10% for cardholders. This discount can only be booked in person with us or over the phone, not online. If a patron calls saying they booked online but they have a CAA card, we are able to refund them the difference (see How to: Returns and Exchanges). To book with the CAA discount, simply select the CAA price type while in the map in Audience View, and type in the card number in the appropriate field in the order summary (if they're in person, you can swipe the card using the small card reader). The CAA discount can not be combined with any other promotional price.
Limited-Time Promos:
While in the map in Audience View, type the promo code given to you by the patron in the Promotional Access Code field. If the promotion is valid for the date you have selected, it should now appear as a price type. Once you activate a promo code for an order, you are able to access it for any valid performance you select within that same order. If the price type does not appear, it is likely that the selected performance is not within the promotional window; search for the promotion under bulletins for more information on the dates and shows for which it is valid, as well as the length of the promotional period. If a patron asks if there are currently any promo codes, it is policy to not give out currently running promotions unless they are widely advertised. One possible response is to say that we send out information on promotions by email whenever they are announced, and offer to add them to our mailing list.
These type of promo codes are valid in person, over the phone, and online. If you need to exchange tickets purchased under a promotion, again see How to: Returns and Exchanges.
Thursday, 11 June 2015
How to: Returns and Exchanges
Exchange basics:
Our return/exchange policy is that as long as it is not the day of the show, we can return/exchange tickets at a charge of three dollars per ticket. Our return/exchange policy is on the back of every ticket, and we inform our patrons of this policy at the end of every order.
To perform an exchange, simply remove the seats in Audience View, and then add seats for the new performance to the order as you normally would. Next, navigate into the Miscellaneous Items tab and add a quantity of Return/Exchange fees corresponding to the number of tickets they are switching. If they are doing their exchange in person but the tickets were purchased online or over the phone, also add an appropriate number of Phone/Internet Convenience Fees to the order through the same tab. Take payment, and when you put through the order, you'll be prompted to give a reason for the ticket switch. It is not necessary that they bring in the tickets to have them replaced; they may dispose of them themselves. If the patron is calling to do the switch, offer to send their new tickets by email or have them left for pickup at the Box Office.
Return basics:
Returning is very similar, except in addition to the return/exchange fee and possibly the phone/internet convenience fee if the tickets had been booked over the phone, also add a Return/Exchange gift card from the miscellaneous items tab. If you need help making a gift card, see How to: Gift Card Basics.
Exchanging tickets purchased under a promotion:
If the patron wants to switch their tickets and the originals were purchased with a promo code, they can keep that promotion on their new tickets, even if the promotional period is over. However, they must abide by the original restrictions of the promotion. If you're unsure for which dates the promo was valid, search the bulletins for the promo code. It's easiest to add the new tickets before you remove the old ones, since then the promo price type will be activated for the order and will show up in the price list; if you take away the seats first, you might not be able to activate the promo if it's outside the promotional window.
Returns onto a credit card:
In most situations, it is against Centre policy to return back to a credit card. However, in some situations it is appropriate, such as if the patron wants you to add the CAA discount to an order they had made online, or if you were the one who made the mistake. There is only one way to do returns onto a credit card that do not require supervisor override; if you're getting a validation error, be sure you're using the proper return method. First, make all the changes to the order that you want to make. The amount the order is overpaid should show in red under amount due on the righthand side of the summary window. Expand the credit card payment, and click partial refund. Process the order, and the balance should have successfully been put onto the patron's credit card. You won't need the patron's card to do this, unless the original payment had been made in person; then, you will need them to put their card in the reader, and have your supervisor override.
Our return/exchange policy is that as long as it is not the day of the show, we can return/exchange tickets at a charge of three dollars per ticket. Our return/exchange policy is on the back of every ticket, and we inform our patrons of this policy at the end of every order.
To perform an exchange, simply remove the seats in Audience View, and then add seats for the new performance to the order as you normally would. Next, navigate into the Miscellaneous Items tab and add a quantity of Return/Exchange fees corresponding to the number of tickets they are switching. If they are doing their exchange in person but the tickets were purchased online or over the phone, also add an appropriate number of Phone/Internet Convenience Fees to the order through the same tab. Take payment, and when you put through the order, you'll be prompted to give a reason for the ticket switch. It is not necessary that they bring in the tickets to have them replaced; they may dispose of them themselves. If the patron is calling to do the switch, offer to send their new tickets by email or have them left for pickup at the Box Office.
Return basics:
Returning is very similar, except in addition to the return/exchange fee and possibly the phone/internet convenience fee if the tickets had been booked over the phone, also add a Return/Exchange gift card from the miscellaneous items tab. If you need help making a gift card, see How to: Gift Card Basics.
Exchanging tickets purchased under a promotion:
If the patron wants to switch their tickets and the originals were purchased with a promo code, they can keep that promotion on their new tickets, even if the promotional period is over. However, they must abide by the original restrictions of the promotion. If you're unsure for which dates the promo was valid, search the bulletins for the promo code. It's easiest to add the new tickets before you remove the old ones, since then the promo price type will be activated for the order and will show up in the price list; if you take away the seats first, you might not be able to activate the promo if it's outside the promotional window.
Returns onto a credit card:
In most situations, it is against Centre policy to return back to a credit card. However, in some situations it is appropriate, such as if the patron wants you to add the CAA discount to an order they had made online, or if you were the one who made the mistake. There is only one way to do returns onto a credit card that do not require supervisor override; if you're getting a validation error, be sure you're using the proper return method. First, make all the changes to the order that you want to make. The amount the order is overpaid should show in red under amount due on the righthand side of the summary window. Expand the credit card payment, and click partial refund. Process the order, and the balance should have successfully been put onto the patron's credit card. You won't need the patron's card to do this, unless the original payment had been made in person; then, you will need them to put their card in the reader, and have your supervisor override.
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