If someone comes up with a sheet of paper that says "COMPLIMENTARY TICKET VOUCHER" at the top, they are entitled to a comp of some kind.
The sheet will ask for information from the recipient (Name, Address, Home Phone, and Email). If the recipient has not filled this information in yet, you can likely find most of it in their customer profile in AudienceView.
Under the customer information, the sheet will specify the Performance for which the comp tickets can be booked. There will also likely be a range of applicable dates. We will generally stick to these dates, but sometimes patrons will ask to use the vouchers for another date. If they insist, ask a supervisor or Ashley.
The number of tickets will be specified on the sheet as well. If the patron wants more seats, he or she will have to purchase them.
To book the tickets, first switch roles to "Comp" by hitting Shift+S. Go into the performance and select the appropriate type of comp under "Price Type" (this will be specified at the bottom of the voucher sheet under "Box Office Booking Code").
Attach the patron's customer profile (matching the information on the voucher) as normal.
When the order is complete, record the Order# at the bottom of the voucher in the space provided. Include the date and time of the performance as well, because the vouchers are filed by performance date and it will save the person filing from having to look the order up.
When you're done, place the voucher in the "To Be Filed" basket beside the printer.
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