Booking Mailouts:
In addition to sending tickets by email or having them left in person, we can mail the tickets to patrons on request. However, there is a two dollar flat charge per order for this service to cover postage. To book a mailout, simply go through the order as you normally would, and change the Selected Delivery Method on the order summary to Mail. The $2.00 charge will be added automatically. Be sure to confirm with the patron that mailing address we have on file is correct. Also note that we are unable to offer this option within a week of the show date, as we cannot guarantee the tickets will arrive in time. Once the seats are booked, you don't have to do anything special with the order; a supervisor will periodically print and process all mailouts.
Processing Mailouts:
If you are asked to do mailout batch, the process is rather simple. In addition to the batch containing the tickets and receipt, an address card will also print out which has the patron's name and mailing address. Take an envelope and place the tickets, receipt, and address card inside so that the patron's information peeks out through the window in the envelope. Seal the envelope, and place it in the mailouts file. This is located on the wall just inside Joy's office; top container on your right.
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