Card number is invalid: There is a typo somewhere in the credit card number. Repeat the number back to the patron and ask for clarification on any errors.
Authorization error: This one is less straightforward. Most often, it means there is a typo in the expiration date; clarify with the patron, then ask that they double check. If the patron is paying over the phone with a Visa-Debit, this error will also occur. Do not use the authorization code to process Visa debits, as this will always authorize the card even when the patron does not have the finances. We are simply unable to process Visa Debits over the phone. If none of this works, an authorization error can also mean that there is a problem with their card on their end.
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