How to: Staff Comps

2015 Festival Comp Policy:

All full-time staff have ten comps divided by shows:  two for Anne, two for Evangeline, two for Alice, two for Bittergirl, and two for Hockey Mom, Hockey Dad, as well as ten equity discounts (25% off tier-1 seating that may be used at any time).  Part-time staff receive two complimentary tickets for three different shows, for a total of six comps total.  These comps are not transferable between shows.  Employees that work on a casual basis such as Friends of the Centre volunteers may have a different allotment of comps; check their comp card for details.

For shows in the Homburg Theatre (Anne, Alice, Evangeline), comps can be booked no sooner than seven days prior to the performance, and only if there are more than 350 tickets remaining.  For shows at the Mack (Bittergirl), comps are available no sooner than 48 hours prior to the performance and only if there are at least 100 seats remaining.  For shows in the Studio (Hockey Mom, Hockey Dad), comps may only be booked within 24 hours of the show and only if there are at least 50 seats remaining.

Booking Comps:

Use the shift-S shortcut to change your Audience View settings to Comp.  For Homburg shows, book the seats into the back row of the central balcony.  Be sure to change the price type to Comp - Staff.  Get the staff member's comp card from the file, and on a new line write the number of comps, and the performance, date and time of show.  Use the customer number on the comp card to add the staff member to the order, change the delivery method to hold with a balance due date of the day of the show, and make the order.  On the same line of the comp card, write the order number and have the staff member initial.  The comps are now booked; tell the staff member that their tickets will be moved to the best available seats at noon on the day of the show.  On show day, the supervisor will move all the staff comps and have them printed out with the rest of the batch.

Booking Equity:

Equity tickets can be booked at any time and anywhere within the Tier 1 area; simply select the equity price type when choosing the tickets.  However, be sure to write down these equity purchases on the staff members comp card in the same way as outlined above.  If an actor from elsewhere is a part of Equity, they can show their equity card to receive the same equity discount; just include their equity number in the comments of the order.

How to: Complimentary Ticket Vouchers

If someone comes up with a sheet of paper that says "COMPLIMENTARY TICKET VOUCHER" at the top, they are entitled to a comp of some kind.

The sheet will ask for information from the recipient (Name, Address, Home Phone, and Email). If the recipient has not filled this information in yet, you can likely find most of it in their customer profile in AudienceView.

Under the customer information, the sheet will specify the Performance for which the comp tickets can be booked. There will also likely be a range of applicable dates. We will generally stick to these dates, but sometimes patrons will ask to use the vouchers for another date. If they insist, ask a supervisor or Ashley.

The number of tickets will be specified on the sheet as well. If the patron wants more seats, he or she will have to purchase them.

To book the tickets, first switch roles to "Comp" by hitting Shift+S. Go into the performance and select the appropriate type of comp under "Price Type" (this will be specified at the bottom of the voucher sheet under "Box Office Booking Code").

Attach the patron's customer profile (matching the information on the voucher) as normal.

When the order is complete, record the Order# at the bottom of the voucher in the space provided. Include the date and time of the performance as well, because the vouchers are filed by performance date and it will save the person filing from having to look the order up.

When you're done, place the voucher in the "To Be Filed" basket beside the printer.