Every Box Officer has their own extension that is the same no matter which phone they are currently using:
Alyssa: 405
Angela: 414
Danielle: 421
David: 415
Emily: 406
Emma: 401
Jason: 402
Laura:
Lynn: 404
Sam: 413
Sean: 412
Shannon: 400
Stephen: 420
Terry: 403
Tracey: 408
Will: 416
Showing posts with label phones. Show all posts
Showing posts with label phones. Show all posts
Wednesday, 3 June 2015
How to: Outgoing Calls
Calling locally:
Dial a 9, then proceed with the rest of the phone number. If you forget the 9, you may accidentally call someone in the building. Also note that local calls now require the 902 area code.
Calling long-distance:
Dial 9, then 1, and then the phone number. A beep will follow, and now type the long distance code, 790.
Dial a 9, then proceed with the rest of the phone number. If you forget the 9, you may accidentally call someone in the building. Also note that local calls now require the 902 area code.
Calling long-distance:
Dial 9, then 1, and then the phone number. A beep will follow, and now type the long distance code, 790.
How to: Transfers and Extensions
The phone list is located here; everyone at CCOA has their own three digit extension. When you're logged into your phone, your extension is listed in the top right hand corner of the screen.
To call someone by extension:
Simply dial their three digit number.
To transfer a caller:
While on the phone, a transfer button will appear at the bottom of the screen. Click it, dial the extension, and press transfer again. You will be able to hear the phone ringing and can safely hang up without dropping the call.
Handy extensions to have memorized:
Ashley - 163
Supervisor phone - 145
Commissionaire - 130
To call someone by extension:
Simply dial their three digit number.
To transfer a caller:
While on the phone, a transfer button will appear at the bottom of the screen. Click it, dial the extension, and press transfer again. You will be able to hear the phone ringing and can safely hang up without dropping the call.
Handy extensions to have memorized:
Ashley - 163
Supervisor phone - 145
Commissionaire - 130
How to: Phones Basics
Logging in:
To log into your phone at the start of your shift, press the 'services' button in the bottom right panel (the globe icon). Your UserID is a four-digit code that is specific to you (type it in like those old flip phones; you have to press the '3' key four times to get the digit three, for example), and the password is 12345. Wait for the system to finish logging in, then press services again and select 1- Agent One Button Login. Press 'State' and 1 for Ready; you will now be able to take phone calls. If you need to stop taking calls, press State again and 1 for Not Ready. If you miss a phone call, you will automatically be put on Not Ready, so be sure to change your state when you are prepared to answer calls again.
Answering the phone:
"Bonjour, Confederation Centre Box Office. My name is _____, how can I help you?" is the typical phone opener. If you ever need to put someone on hold, a hold button will appear at the bottom right hand corner of the screen when you're on a phone call.
Logging out:
First, press State and select 2- Logout. Next, press services and choose 2- Extension Mobility. Agree to the logout, and the phone is now ready for another operator to log in.
To log into your phone at the start of your shift, press the 'services' button in the bottom right panel (the globe icon). Your UserID is a four-digit code that is specific to you (type it in like those old flip phones; you have to press the '3' key four times to get the digit three, for example), and the password is 12345. Wait for the system to finish logging in, then press services again and select 1- Agent One Button Login. Press 'State' and 1 for Ready; you will now be able to take phone calls. If you need to stop taking calls, press State again and 1 for Not Ready. If you miss a phone call, you will automatically be put on Not Ready, so be sure to change your state when you are prepared to answer calls again.
Answering the phone:
"Bonjour, Confederation Centre Box Office. My name is _____, how can I help you?" is the typical phone opener. If you ever need to put someone on hold, a hold button will appear at the bottom right hand corner of the screen when you're on a phone call.
Logging out:
First, press State and select 2- Logout. Next, press services and choose 2- Extension Mobility. Agree to the logout, and the phone is now ready for another operator to log in.
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